Amazon Refund Settlement for Returns Shoppers: File by Dec 1, 2026

This case is about how Amazon handled returns and refunds. The people who sued say that some of Amazon's return policies and practices broke Washington consumer protection and other laws, for example by not paying refunds that were owed, paying refunds late or in the wrong amount, or charging customers again after a refund had already been given. Amazon denies doing anything wrong and denies that it owes anything, but both sides agreed to settle to avoid a long and uncertain court fight.

The Settlement is not final yet. The Court still has to decide whether to approve it at a Final Approval Hearing. If it is approved and survives any appeals, payments will go out after that.

You may qualify if you initiated a return to Amazon or requested a refund on a physical product you bought through Amazon.com and received in the U.S. between September 5, 2017 and February 12, 2026, and either (1) you did not get a refund, or got a late or incorrect one, and/or (2) you did get a refund but were later wrongly charged again for the returned item.

There are two groups. Settlement Subclass A members get paid automatically and do not need to file a claim, but they should choose how they want to be paid within 105 days after the Court grants final approval. Settlement Subclass B members must submit a claim to get paid. The notice that was emailed to class members tells you which subclass you are in.

Amazon has agreed to put $309.5 million into a non-reversionary Common Fund, and separately to make reasonable efforts to pay certain unpaid refunds outside of that fund. After costs, attorneys' fees, and service awards are deducted, the remaining money (the Net Settlement Fund) is split so that 92.7% goes to Subclass A and 7.3% goes to Subclass B. Payments are based on your unpaid transaction amounts plus an amount proportional to potential prejudgment interest, so the exact dollar figure depends on your own returns. The source does not list a fixed estimated, minimum, or maximum payout amount.

If you are in Subclass B, you will need to provide details about each return (order number, product description, date you requested the refund, refund amount, and the rejection reason if known) and supporting documentation, such as proof that you sent the item back and screenshots or records from your Amazon account. The claim must be signed under penalty of perjury. The claim form asks for your name, address, email, phone number, and your Notice ID. The Settlement Administrator may ask you for additional information to verify your claim, and failing to provide it can lead to denial.

To check whether you are included, look for the notice that was sent to you by email, which also tells you whether you are in Subclass B and includes your Notice ID. If you cannot find it, you can contact the Settlement Administrator at 1-888-553-4246 or [email protected] for help