Nord Security (NordVPN)
NordVPN Auto-Renewal Lawsuit Targets Sneaky Cancellation Design
A proposed class action claims Nord Security used deceptive auto-renewal tactics and confusing cancellation steps to keep Virginia and North Carolina customers paying for NordVPN. The suit seeks at least $100 million in damages.
Key facts
- Claim deadline
- No deadline listed
- Potential payment
- Payment varies
- Proof listed
- No proof requirement listed
- Status
- Upcoming
- Settlement fund
- $100,000,000
Plain-language overview
Who may qualify?
Eligibility depends on the dates, products, locations, and other terms listed for this claim. Review any criteria below and the official terms before deciding whether it may apply to you.
Case overview
What this settlement is about
A proposed class action lawsuit accuses Nord Security of trapping customers in automatically renewing NordVPN and related subscriptions through so-called "dark patterns" and unfair negative-option practices. According to the complaint, the company enrolled Virginia and North Carolina consumers in auto-renewing plans without clearly disclosing the terms or getting their real consent, then billed them again before their subscription periods ended. The lawsuit further claims Nord Security made it hard for users to cancel by hiding auto-renewal settings deep within the account portal and failing to send adequate notice emails warning of upcoming charges. No settlement has been reached — the case is still a proposed class action. It seeks injunctive relief along with at least $100 million in damages.
