OneTouchPoint Breach: Cash, Time Pay or Credit Monitoring

A lawsuit called Dusterhoft v. OneTouchPoint Corp. claims that OneTouchPoint suffered a cybersecurity incident in April 2022 that may have exposed personal information such as names, addresses, Social Security numbers, member IDs, dates of birth, and health insurance and medical records. OneTouchPoint sent notices about the incident to affected individuals in July 2022.

OneTouchPoint denies any wrongdoing and has not admitted liability; it agreed to settle only to avoid the expense and uncertainty of continued litigation, and the Court has not ruled on the merits of the case.

The case has progressed beyond its early stages: notices have already been distributed, the claims-filing window is open, and a dedicated claims website is live. Final approval from the Court is still pending, with a Final Approval Hearing set for November 18, 2026.

The settlement covers two distinct groups. The Monetary Settlement Class includes people whose information was confirmed by OneTouchPoint's investigation to have actually been compromised in the April 2022 incident, along with the named plaintiffs, this group can file for money and credit monitoring. The Injunctive Relief Settlement Class covers people who received a notice but whose exposure could not be verified; they are not eligible for money or credit monitoring but still benefit from the security upgrades OneTouchPoint has agreed to implement.

To receive a payment, you must submit a valid Claim Form before the deadline, either online or by mail. The form requires your name and contact information, your Claim Number if you have it, and a signed attestation that the information you're providing is accurate.

Whether documentation is required depends on the type of claim. Requests for reimbursement of out-of-pocket costs or larger documented losses must be backed by third-party records, handwritten or self-created documents alone won't be accepted. Claims for lost time, the flat cash payment, or credit monitoring don't require any supporting documents. The Settlement Administrator reviews all claims for completeness and plausibility, may request additional information, and can deny a claim if that information isn't provided in time.

To find out if you're covered, check for a notice sent to you by mail or email from OneTouchPoint. Filing online requires the Claim Number and PIN listed on that notice. If you can't locate yours, you can contact the Settlement Administrator to have a unique identifier issued or reissued to you.