Uber
Uber One Sign-Up and Cancellation Practices Face FTC Lawsuit
The FTC has sued Uber over Uber One, alleging consumers were enrolled without consent and blocked from canceling. No settlement fund exists yet, but subscribers may pursue individual arbitration claims.
Key facts
- Claim deadline
- No deadline listed
- Potential payment
- Up to $500
- Proof listed
- May be required
- Status
- Open
- Final hearing
- Feb 1, 2027
Plain-language overview
Who may qualify?
Eligibility depends on the dates, products, locations, and other terms listed for this claim. Review any criteria below and the official terms before deciding whether it may apply to you.
- You must have personally subscribed to Uber One.
- You must have been charged for an Uber One subscription.
- You must have cancelled your Uber One subscription or attempted to cancel it.
- You must have faced difficulties or barriers when trying to cancel your Uber One subscription.
- You must be able to provide proof of your previous Uber One subscription.
Case overview
What this settlement is about
In April 2025, the Federal Trade Commission sued Uber, claiming the company signed people up for its Uber One subscription without their consent, didn't deliver the savings it promised, and made canceling needlessly difficult — allegedly requiring users to click through as many as 23 screens and take up to 32 separate actions. The FTC contends these practices broke both the FTC Act and the Restore Online Shoppers' Confidence Act (ROSCA). This is a government enforcement action, not a class settlement, so there's currently no consumer payout process tied to it. Separately, the law firms Labaton Keller Sucharow LLP and Levin Law, P.A. are pursuing individual arbitration claims on behalf of Uber One subscribers and are currently accepting new clients for this effort. To participate, you'd need to show proof of a past Uber One subscription; that documentation is kept confidential and used solely to verify your claim.
