Abercrombie & Fitch Co. (Hollister)
Abercrombie & Fitch Sued Over Hidden Checkout ‘Handling’ Fees
A proposed California class action claims Abercrombie & Fitch and Hollister lure shoppers with low advertised prices, then tack on an undisclosed mandatory handling fee at checkout.
Key facts
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Plain-language overview
Who may qualify?
Eligibility depends on the dates, products, locations, and other terms listed for this claim. Review any criteria below and the official terms before deciding whether it may apply to you.
- California purchaser: You were a consumer residing in California at the time of purchase.
- Website purchase: You bought items through the Abercrombie & Fitch or Hollister websites.
- Handling fee charged: You were charged a mandatory handling (or shipping and handling) fee as part of the online order.
- Timing of purchase: Your purchase occurred during the alleged class period (generally, within the past three years before filing for the broader class, and after July 1, 2024 for the proposed subclass.
- Consumer transaction: Your purchase was for personal, family, or household purposes, not primarily for resale or business use.
Case overview
What this settlement is about
A proposed class action filed in California accuses Abercrombie & Fitch of a pricing practice known as 'drip pricing' on its Abercrombie and Hollister websites. According to the complaint, the retailer advertises products at artificially low prices, only to add a mandatory 'handling' fee that shoppers don't see until the final step of checkout. Plaintiff Naomi Heilman claims this practice violates California's Consumer Legal Remedies Act along with other related state consumer protection laws. The case remains a proposed lawsuit, with no settlement yet reached.
