Playa Bowls Arbitration Claim Over the $0.50 Online Service Fee

Playa Bowls sells açaí bowls, smoothies, juices, and other items in stores, online, and through its app. On online and app orders, it tacks on a $0.50 service fee, but that fee isn't included in the prices shown when you start your order. It only appears later, at checkout.

Under consumer protection laws, businesses may be required to disclose all mandatory fees in their upfront pricing. Law firms Labaton Keller Sucharow and Bursor & Fisher, P.A. are investigating potential claims on behalf of customers who ordered through the Playa Bowls website or app and paid this fee. This is only an investigation, it is not a finding that Playa Bowls did anything wrong, and Playa Bowls' response has not been shared.

Importantly, there is no settlement here, and nothing has been approved yet. If pursued, each claim would move forward individually through arbitration, a private, confidential process in which a neutral arbitrator, rather than a judge, decides the outcome. When many people file similar claims around the same time, it's known as a mass arbitration.

You may be eligible if you placed an order on the Playa Bowls website or app and were charged the $0.50 service fee. If you join, the firms will evaluate your claim, attempt to negotiate with Playa Bowls, and pursue arbitration if that doesn't resolve things.

Any potential payout would depend on how many qualifying orders you made and what state you live in, no specific dollar amount or range has been provided. The lawyers only get paid if your claim succeeds, taking a percentage of whatever they recover for you, so you won't owe anything out of pocket.

To participate, you'll need some proof of your online order, such as a receipt, order confirmation, your account's order history, or a bank or credit card statement showing the purchase.